1. General conditions
This website (www.indigomoonenemark.com) is provided by:
Willemoesgade 87, kl
2100 København Ø
All agreements are in English language.
Parental or guardian consent is required for customers under the age of 18.
If you do not understand parts of the Terms and Conditions, we recommend that you contact us before you start shopping on the Website.
Check your order confirmation
When you place an order on IndigomoonEnemark.com you will automatically receive an email stating which items you have ordered.
Remember to check that the contact and address information in your order are correct so that your order is not delayed. If you live in an apartment, it is important that we get the right floor and section. If you find an error, contact us immediately. Remember to include your order number in your message.
For orders of physical items, you will receive an order confirmation when your order has been shipped. Unless item is backordered, the order usually ships within 1-3 business days.
Change of order
Please contact our us asap if you made a mistake while placing your order – we are ready to help you where possible.
2. Prices and Payment
If you shop within the EU, all prices are shown including 25% VAT. VAT will be calculated at checkout. Product prices do not include shipping costs.
Outside of EU
UK and Norway orders which will be subject to VAT in accordance with the respective VAT rules for each country.
VAT will be calculated at checkout. Other countries outside the EU are generally not subject to VAT.
Product prices do not include shipping costs.
Purchases outside of the EU may be subject to import charges and taxes. IndigomoonEnemark.com accepts no responsibility for these charges. Please check with your local customs office before ordering if you are unsure as to whether this may apply to your country
You can pay your order with Visa Card, Mastercard, American Express. The purchase price will be withdrawn from your account upon making the order.
You can also pay your order with bank transfer to our Danish bank. If your bank is outside of Denmark, we recommend using Transferwise to save on transfer fees: https://transferwise.com/u/indigo-moone
Once you have completed payment, you are bound by the contract of purchase. At this point, IndigomoonEnemark.com still reserves the right to cancel the order if there is an error in pricing or the product is out of stock. In the event, we are unable to deliver your order, we will contact you right away to cancel your order..
We generally deliver to most countries. If shipping options are unavailable for your country, or you think there may be an error with the shipping calculations, please contact us prior to ordering.
Your goods are delivered either to a post office box or to your address. The delivery price and method of delivery are calculated in the shopping cart when you enter your country.
Option to arrange for pickup of some products.
Pickup in Copenhagen may be available for some products as a free alternative to shipping. It is advisable to contact us before making your order so as to ensure that a suitable pickup date and time can be agreed upon.
5. Cancellation, complaint and warranty
Cancellation of order
You can cancel your order if it has not yet been shipped. Normally orders are sent 1-3 business days after you place the order. Contact us and we will help you.
Once your order has been shipped you can not cancel your order. The order will be delivered to you, and you will have to handle it as normal return. Please see details below.
Damages or defects
We want all our customers to receive high quality products. We recommend that you review your order upon receipt. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us by email at [email protected].
Please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products, including pictures of packaging if relevant.
6. Cancellation and return on online purchase (Digtal products excluded)
Under Danish law, you have a 14-day right of withdrawal when you shop online. The cancellation period expires 14 days after the day you receive your goods. If your order is delivered in multiple shipments, the cancellation deadline expires 14 days after the day you receive the last part of your order.
If you regret your purchase and want to return your goods by mail or shipping company write an email to [email protected] and notify that you want to return your items.
It is important that you contact us so that we can register your return. You must return your order to us without undue delay, within 14 days of notifying us that you wish to cancel your purchase.
You pay for the cost of return shipping and will not be compensated for this by us.
Refund of the purchase amount
If we accept your return order as valid and the product can be resold as new, we will arrange to give you a full refund of the purchase price of the items.
If the entire order is canceled, the purchase amount will be refunded for the items you return as well as an amount equivalent to the cheapest shipping option. If only part of an order is canceled, the shipping compensation will be limited to the difference between the cheapest shipping option available for the order at time of order minus cheapest shipping option for remaining items kept.
The cost of shipping return items back to us is not compensated and is your responsibility.
The refund will be paid back to the credit card (or method of payment) used to pay for the order within 14 days of receiving the notification of your wish to return the order. However we reserve the right to withhold the refund until we have received the items and ensured their resale condition.
The condition of the item when you send it back
After you have received the items you ordered, you may carefully examine and try the items within the period of 14 days, but only in a manner as you would if you examined the products in a store or any other offline shop. Any items that are opened or used cannot be returned or refunded.
If the items or packing have been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items the use has caused. When we have received the items, we will notify you if there is any loss of value of the product and if your refund will be lower than the price paid.
The shipping costs for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself.
The items you want to return are your responsibility until they reach us. Items lost in transit will not be compensated for by us. Damage incurred while returning / shipping the product to us is your responsibility. Please make sure you pack the return safely to prevent any damage to the products,, as this will affect the value of the product, and thus our possibility to resell the item. Make sure the product’s original packaging is intact.
If you want to complain about your purchase, contact us by writing to [email protected]
You may also submit a complaint about goods purchased from us to the Danish Dispute Resolution Institute, Carl Jacobsens Vej 35, 2500 Valby, Denmark. It is also possible to submit a complaint online via www.forbrug.dk.
You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: http://ec-europa.eu/odr.
In case we cannot reach a settlement through the Danish Dispute Resolution Institute, you will have access to submit a complaint to the Consumer Complaints Board. If you wish to submit a complaint to the Consumer Complaints Board, please follow the link: https://minsag.forbrug.dk/FKVWeb/CheckComplaintStart.aspx
When filing a complaint, you must provide this email address: firstname.lastname@example.org
7. DOWNLOADABLE AND STREAMING DIGITAL PRODUCTS
1. License and Use
Your purchase of one of our products constitutes our granting to you of a non-exclusive, non-sublicensable, non-transferable license to download and/or access that product for the purpose of your own personal use and reference, and in the case of downloadable digital products, print or convert the product to an image or vector format for your own storage, retention and reference (the “purpose”). You agree that under no circumstances shall you use, or permit to be used, any product other than for the aforesaid purpose. For the avoidance of doubt, you shall not copy, re-sell, sublicense, rent out, share or otherwise distribute any of our products, whether modified or not, to any third party. You agree not to use any of our products in a way which might be detrimental to us or damage our reputation.
2. Intellectual Property
The products, whether modified or not, and all intellectual property and copyright contained therein, are and shall at all times remain our sole and exclusive property. You agree that under no circumstances, whether the product has been modified or not, shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product.
3. Refunds and Chargebacks
Once a product has been purchased by you, no right of cancellation or refund exists under the Consumer Protection (Distance Selling) Regulations 2000 due to the electronic nature of our products. Any refunds shall be at our sole and absolute discretion. You agree that under no circumstances whatsoever shall you initiate any chargebacks via your payment provider. You agree that any payments made by you for any of our products are final and may not be charged back. We reserve the right to alter any of our prices from time to time.
4. Warranties and Liability
We make every effort to ensure that our products are accurate, authoritative and fit for the use of our customers. However, we take no responsibility whatsoever for the suitability of the product, and we provide no warranties as to the function or use of the product, whether express, implied or statutory, including without limitation any warranties of merchantability or fitness for particular purpose. You agree to indemnify us against all liabilities, claims, demands, expenses, actions, costs, damages, or loss arising out of your breach of these terms and conditions. Furthermore, we shall not be liable to you or any party for consequential, indirect, special or exemplary damages including but not limited to damages for loss of profits, business or anticipated benefits whether arising under tort, contract, negligence or otherwise whether or not foreseen, reasonably foreseeable or advised of the possibility of such damages.
These terms and conditions constitute the entire agreement and understanding between you and us for the supply of downloadable digital products and streaming digital products, and shall supersede any prior agreements whether made in writing, orally, implied or otherwise. The failure by us to exercise or enforce any right(s) under these terms and conditions shall not be deemed to be a waiver of any such right(s) or operate so as to bar the exercise or enforcement thereof at any time(s) thereafter, as a waiver of another or constitute a continuing waiver. You agree that monetary damages may not be a sufficient remedy for the damage which may accrue to us by reason of your breach of these terms and conditions, therefore we shall be entitled to seek injunctive relief to enforce the obligations contained herein. The unenforceability of any single provision within these terms and conditions shall not affect any other provision hereof.
8. Personal data, cookies, copyright and reservations
Personal Data and Cookies
IndigomoonEnemark.com is responsible for the information you provide in connection with your purchase. We record and store your information (name, address, phone and email) solely in order to deliver the goods you purchase on our website to you. Your information is therefore only passed on to our postal company who will deliver your goods.
When you visit IndigomoonEnemark.com, cookies are stored on your device. A used cookie does not identify the individual user, but gives us information about the individual’s behavior on our website. They allow us to improve your shopping experience as we get information on how to use our website.
The contents of this website are copyrighted. You may not copy, modify, publish or republish material from our website. If you wish to use any part of our content, you must have permission from IndigomoonEnemark.com before use..
Information on IndigomoonEnemark.com may contain technical or typographical errors. The information on IndigomoonEnemark.com is subject to change without notice.
Last edited: 28 March, 2022